Online bill payments

My cousin who’s currently based in Canada visited us recently and aside from the usual chitchats, our conversation topic led to paying bills online. She’s used to making her payments just a mouse click away while I complained about the hassles of having to go to a bank or office to pay the bills. Sigh.
For instance, I was lining up at the cashier for our quarterly insurance payments and inquired from the staff if I can pay the bill at a bank near our home instead of having to travel all the way to another city just to make the payment when somebody behind me told me NO. It was my relative who was our insurance agent. She explained that if I pay at the bank, it would be difficult for her to get the money and blah blah blah. So that answered my query. Tsk… things are not so high tech in this part of the planet after all even with affordable term life insurance quotes or the tiniest gadgets around.